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Pulliam Restoration

Updated 2026-07-17 · 2,466 reviewed · 269 listed · Scored from 107 Google reviews · How we rank ›

4.9(107) 89 composite score See reviews on Google ✓ Google-verified
Deep Cleaning & Post-Construction CleanupCarpet & Upholstery Cleaning

Google-verified107 Google reviewsnearly three decades

Pulliam Restoration
Services
Deep Cleaning & Post-Construction Cleanup, Carpet & Upholstery Cleaning
Reviews
107

What recent reviews say

Reviewers consistently report fast emergency dispatch, transparent updates during restoration work, and a team that makes traumatic situations manageable. Water damage, mold, and fire restoration dominate the feedback; Nicole Branham and senior staff like Jon and Dickie Walters earn repeated praise for responsiveness and expertise across residential and commercial jobs.

Praised for
  • fast emergency response
  • clear communication throughout process
  • professional and knowledgeable team
  • handles stressful situations calmly
  • strong follow-up and support
Watch-outs
  • initial communication gaps on first visit
reliable-schedulingtrustworthy-staffprofessional-appearanceresponsive-customer-servicethorough-cleaningfriendly-staff
Best for: Homeowners and facilities managers facing water, fire, mold, or storm damage in Columbia and surrounding areas.
Think twice if: Communication on the first visit may need improvement; one reviewer mentioned initial issues that were resolved in a follow-up call.

Strengths

  • 24/7 emergency dispatch
  • named staff with strong track records
  • insurance coordination support
  • hospital and school sector experience

Worth knowing

  • Nicole Branham handles client relations and emergency scheduling
  • Jon leads restoration teams with detailed assessment and project planning
  • Dickie Walters praised for response time and coordination
  • Stephen provides on-site process explanation
  • Robert coordinates rapid tropical storm response
  • Team reports daily updates and insurance liaison work
  • 30-minute emergency response cited in multiple reviews
  • Equipment capability for large-loss drying and dehumidification noted

What reviews say by service

Deep Cleaning & Post-Construction Cleanup
Water damage and fire restoration handled with precision; reviewers note comprehensive damage assessment and restoration to pre-incident condition.
Carpet & Upholstery Cleaning
Smoke odor removal and contents restoration mentioned; limited direct review evidence for carpet and upholstery-specific work.

How it compares

  • Rated 4.9 against a 4.77 average across the 75 carpet & upholstery cleaning businesses listed here.
  • Has more Google reviews than 84% of the businesses in this directory.

How we scored this

How We Rank
Star rating 92
Review volume 88
Review recency 100
Review sentiment 75
Profile completeness 100
Verification 30

Rating breakdown

5
101
4
3
3
2
2
0
1
1

Common questions

How quickly can Pulliam respond to an emergency?
Reviewers report 30-minute response times for initial assessment and same-morning technician dispatch for urgent jobs like emergency duct cleaning.
Does Pulliam help with insurance claims?
Yes; multiple reviewers state the team handles insurance coordination directly and helps customers navigate the claims process.
Who is Nicole Branham and why is she mentioned so often?
Nicole Branham manages client relations and emergency scheduling. She is named in nine reviews for responsiveness, knowledge, and going above and beyond on water, mold, and duct cleaning jobs.
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Last updated 2026-07-17