Privacy Policy

Effective Date: July 19, 2026

Columbia SC Cleaning respects your privacy. This Privacy Policy explains how ColumbiaSCCleaning.com collects, uses, discloses, sells, retains, and protects information when you:

Visit ColumbiaSCCleaning.com.
Search our cleaning-service directory.
Request a cleaning quote.
Submit a service inquiry.
Contact us by telephone, text message, email, or an online form.
Book or receive cleaning services.
Submit a review.
Create, claim, or manage a provider listing.
Otherwise interact with our website or services.

ColumbiaSCCleaning.com is operated by [LEGAL BUSINESS NAME], doing business as Columbia SC Cleaning, referred to in this Privacy Policy as “Columbia SC Cleaning,” “Company,” “we,” “us,” or “our.”

By using the website or submitting information to us, you acknowledge the practices described in this Privacy Policy.

1. Our Business Model

Columbia SC Cleaning operates a commercial cleaning directory, lead-generation website, referral service, and cleaning-service business serving Columbia, South Carolina, and surrounding areas.

Depending on the service request, we may:

Connect a customer with an independently operated cleaning company or cleaning professional.
Sell, license, assign, or otherwise transfer a customer’s service request to one or more local cleaning providers.
Receive fees, commissions, advertising payments, referral fees, or other compensation from participating providers.
Fulfill a cleaning request using our own employees.
Arrange service using independent contractors, subcontractors, affiliates, or other local service providers.
Schedule, manage, bill for, or directly provide a cleaning service.

Information submitted through the website may therefore be used by Columbia SC Cleaning, transferred to a local cleaning provider, or used by both, depending on how the request is handled.

2. Information We Collect

The information we collect depends on how you interact with the website.

Information you provide directly

We may collect information you voluntarily provide, including:

First and last name.
Email address.
Telephone number.
Service address.
Billing address.
City, state, and ZIP code.
Property type.
Property size.
Number of rooms or bathrooms.
Requested cleaning services.
Preferred service date and time.
Desired cleaning frequency.
Budget or quote information.
Details about the condition of the property.
Information about pets, access requirements, parking, or other property conditions.
Photographs or videos you submit.
Entry, lockbox, gate, or scheduling instructions.
Communications you exchange with us.
Reviews, comments, and other content you submit.
Provider-listing information.
Any other information included in a quote request, booking request, telephone call, text message, email, or contact form.

Please do not submit sensitive information that is unnecessary for arranging cleaning services.

You should not include Social Security numbers, financial-account passwords, medical records, government identification numbers, or other highly sensitive information in a general service-request form.

Payment information

When Columbia SC Cleaning directly accepts payment for a service, payment information may be processed by a third-party payment processor.

Depending on the payment method, the processor may collect:

Payment-card information.
Billing address.
Transaction information.
Payment authorization information.

We may receive limited transaction details, such as the amount paid, payment status, transaction identifier, and the last digits of a payment card. We may not receive or retain the complete payment-card number when payment is processed directly by a third-party processor.

The payment processor’s handling of information is governed by its own privacy policy and terms.

Information collected automatically

When you visit the website, we and our technology providers may automatically collect information such as:

Internet Protocol address.
Browser type and version.
Device type.
Operating system.
General geographic area.
Referring website or source.
Pages viewed.
Links clicked.
Date and time of visits.
Time spent on pages.
Website navigation patterns.
Form interactions.
Advertising or campaign information.
Cookie identifiers.
Device identifiers.
Approximate location derived from an IP address.
Information about website errors and performance.

This information may be collected through cookies, pixels, tags, scripts, local storage, server logs, analytics tools, and similar technologies.

Information from third parties

We may receive information from third parties, including:

Cleaning companies and cleaning professionals.
Advertising platforms.
Analytics providers.
Scheduling platforms.
Payment processors.
Telephone and text-message providers.
Customer-relationship-management systems.
Website-hosting and security providers.
Social-media platforms.
Referral partners.
Publicly available business records.
Providers that update or claim directory listings.

We may combine third-party information with information collected directly through the website.

3. How We Use Information

We may use information to:

Respond to cleaning-service inquiries.
Determine the type of cleaning service requested.
Match customers with local cleaning providers.
Sell, transfer, license, assign, or distribute service requests to selected providers.
Provide cleaning estimates or quote information.
Schedule cleaning appointments.
Fulfill cleaning services.
Assign employees, contractors, or providers to jobs.
Communicate with customers about active requests.
Send appointment confirmations and reminders.
Process payments.
Provide customer support.
Investigate complaints, damage reports, or service concerns.
Verify provider listings.
Operate and improve the directory.
Personalize website content.
Measure website traffic and performance.
Understand how visitors find and use the website.
Evaluate advertising campaigns.
Prevent fraud, spam, misuse, and security incidents.
Maintain business and transaction records.
Enforce our Terms of Service.
Comply with applicable laws and legal obligations.
Protect the rights, safety, and property of customers, providers, workers, and others.
Send marketing communications when permitted by law.
Carry out other purposes disclosed when information is collected.

Columbia SC Cleaning is a commercial lead-generation and cleaning-services website.

When you submit a request for cleaning services, we may disclose, sell, license, assign, or otherwise transfer the information associated with that request to one or more selected local cleaning providers.

Information transferred as part of a lead may include:

Your name.
Telephone number.
Email address.
Service address or ZIP code.
Requested cleaning services.
Property information.
Preferred appointment date.
Cleaning frequency.
Budget or quote details.
Photographs or descriptions you submitted.
Notes about access, pets, or property conditions.
Other information reasonably necessary to respond to the request.

A provider that receives your request may contact you directly with:

Questions about your cleaning needs.
Estimates or quotes.
Scheduling information.
Service recommendations.
Follow-up communications.
Related cleaning-service offers.

We may receive compensation for sharing or transferring a lead regardless of whether you hire the provider.

Independent providers

A cleaning provider receiving your information may be independently owned and operated. Once information is transferred, the provider may process and retain it under its own privacy practices.

Independent providers are responsible for their own:

Privacy practices.
Communications.
Recordkeeping.
Information security.
Legal compliance.
Marketing activities.

We encourage you to review a provider’s privacy practices before providing additional information directly to that provider.

Directly fulfilled requests

For requests fulfilled by Columbia SC Cleaning, we may provide the information to:

Our employees.
Independent contractors.
Subcontractors.
Scheduling personnel.
Customer-service representatives.
Payment processors.
Other parties assisting with the cleaning service.

Such information may be used to schedule, perform, manage, bill for, and follow up on the requested service.

Limiting lead distribution

We attempt to share a service request only with providers reasonably connected to the requested service or service area.

Submitting a service request does not guarantee:

That a provider will accept the request.
That only one provider will contact you.
That a provider will have immediate availability.
That you will receive a particular price.
That Columbia SC Cleaning will directly fulfill the job.

5. Other Ways We Disclose Information

In addition to cleaning providers and workers, we may disclose information to the following categories of recipients.

Technology and operational providers

We may use third parties that assist with:

Website hosting.
Cloud storage.
Email delivery.
Telephone and text-message communications.
Customer-relationship management.
Scheduling.
Form processing.
Payment processing.
Analytics.
Advertising.
Website security.
Fraud prevention.
Data backup.
Technical support.

These providers may process information as necessary to perform services for us.

Professional advisers

We may disclose information to attorneys, accountants, insurers, consultants, and other professional advisers when reasonably necessary for business, legal, insurance, or compliance purposes.

Legal and safety disclosures

We may disclose information when we reasonably believe disclosure is necessary to:

Comply with a law, regulation, court order, subpoena, or legal process.
Respond to a lawful government request.
Investigate suspected fraud or illegal activity.
Enforce our agreements and policies.
Protect the rights, property, or safety of Columbia SC Cleaning, customers, providers, workers, or others.
Establish, exercise, or defend a legal claim.
Report or respond to an emergency or safety concern.

Business transactions

Information may be disclosed or transferred as part of a:

Merger.
Acquisition.
Financing.
Reorganization.
Sale of assets.
Sale of the website.
Bankruptcy.
Transfer of all or part of the business.

A successor or acquiring organization may continue to use information in accordance with this Privacy Policy unless it provides notice of a materially different policy.

We may disclose information when you request, authorize, or consent to the disclosure.

6. Telephone, Text Message, and Email Communications

When you provide a telephone number or email address, Columbia SC Cleaning may contact you about:

Your service request.
Questions needed to prepare an estimate.
Provider availability.
Scheduling.
Appointment reminders.
Service updates.
Payment or billing.
Customer support.
Feedback.
Related cleaning services.

When your request is transferred, selected cleaning providers may also contact you about that request.

Communications may be made by:

Telephone call.
Text message.
Email.
Voicemail.
Other electronic communication.

Where permitted by law and where appropriate consent has been obtained, communications may use automated dialing, automated messaging, prerecorded messages, or similar technology.

Consent to receive marketing communications is not a condition of purchasing cleaning services.

Message and data rates may apply. Message frequency may vary.

You may opt out of promotional text messages by replying STOP. You may opt out of promotional emails by using the unsubscribe link included in the email.

Opting out of promotional communications will not prevent transactional or service-related communications concerning an active request, scheduled appointment, payment, account, safety concern, or legal notice.

7. Cookies and Similar Technologies

The website may use cookies and similar technologies to:

Keep the website functioning.
Remember preferences.
Understand website usage.
Measure traffic.
Identify technical problems.
Improve website performance.
Evaluate marketing campaigns.
Prevent fraud and abuse.
Deliver or measure advertising.

Cookies are small files stored on a browser or device. Some cookies remain only during a browsing session, while others may remain until they expire or are deleted.

The types of cookies used may include:

Essential cookies

These cookies support website security, form operation, navigation, and other necessary functions.

Analytics cookies

These cookies help us understand how visitors use the website, which pages are viewed, how users arrived at the website, and whether the website is operating effectively.

Advertising and attribution cookies

These cookies may help measure advertising performance, identify the source of a visit, prevent repeated advertisements, or support advertising campaigns.

You can generally control cookies through your browser settings. Disabling cookies may affect the functionality of certain website features.

8. Google Analytics

We use Google Analytics, including Google Analytics 4, to collect information about website traffic and visitor interactions.

Google Analytics may collect information such as:

Pages viewed.
Visit duration.
Approximate geographic area.
Browser and device information.
Referring websites.
Interactions with website features.
Advertising or campaign attribution information.
IP-address and cookie-related information.

We use this information to understand website usage, evaluate marketing, improve the website, and identify technical issues.

Google may process information collected through Google Analytics in accordance with its own policies and contractual terms.

Visitors may limit certain analytics collection through:

Browser cookie controls.
Available consent-management settings.
Privacy or tracking-protection features.
Google’s Analytics opt-out browser add-on.

We do not knowingly send Social Security numbers, complete payment-card numbers, account passwords, or similar highly sensitive information to Google Analytics.

9. Advertising and Marketing Technologies

We may use advertising, call-tracking, conversion-tracking, and campaign-measurement services.

These services may collect or receive information such as:

Cookie identifiers.
Device information.
IP address.
Pages visited.
Forms started or submitted.
Telephone-call events.
Advertising interactions.
Campaign source.
Conversion information.

We may use this information to:

Measure advertising effectiveness.
Determine which advertisements produced inquiries.
Improve marketing campaigns.
Avoid showing repetitive advertising.
Understand customer acquisition.

The availability of advertising opt-outs depends on the provider and your device or browser settings.

10. Directory Listings and Public Information

Provider listings may include information intended for public display, such as:

Business name.
Business telephone number.
Business email address.
Website address.
Service area.
Business description.
Services offered.
Hours of operation.
Photographs.
Reviews.
Licensing or insurance claims.
Social-media links.

Providers should not submit private home addresses, personal telephone numbers, or other information they do not want displayed publicly.

Information intentionally submitted for a public listing may be viewed, copied, indexed, or shared by other internet users and search engines.

11. Reviews and User Content

When you submit a review, comment, photograph, or other public content, we may publish:

Your display name.
Review text.
Rating.
Photographs.
Date of submission.
Provider reviewed.
Other information you choose to make public.

Do not include private information in a public review.

We may retain unpublished information associated with a review to:

Verify authenticity.
Investigate fraud.
Enforce review policies.
Respond to disputes.
Comply with legal obligations.

12. Information Retention

We retain information for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on:

Whether a service request remains active.
Whether a cleaning service was booked.
Whether information was transferred to a provider.
Customer-support needs.
Payment and accounting obligations.
Fraud-prevention needs.
Insurance requirements.
Contractual obligations.
Legal disputes.
Applicable statutes of limitation.
Legal and regulatory recordkeeping requirements.

We may retain:

Lead and inquiry records.
Communications.
Booking information.
Transaction records.
Provider-listing information.
Consent records.
Opt-out records.
Website-security logs.
Records needed to establish or defend legal claims.

When information is no longer reasonably required, we may delete it, de-identify it, aggregate it, or retain it where legally permitted.

Deletion from our systems does not necessarily delete information previously and lawfully transferred to an independent cleaning provider. Requests concerning a provider’s copy of the information may need to be directed to that provider.

13. Information Security

We use reasonable administrative, technical, and organizational safeguards intended to protect information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, database, internet transmission, email, telephone system, or storage system can be guaranteed to be completely secure.

You should avoid transmitting unnecessary sensitive information through unsecured forms or email.

If we become aware of a data-security incident, we may investigate and provide legally required notifications.

14. Your Privacy Choices

Depending on your location and the laws applicable to the business, you may have the right or ability to request that we:

Confirm whether we possess information about you.
Provide access to certain information.
Correct inaccurate information.
Delete certain information.
Stop sending promotional communications.
Restrict certain uses of information.
Provide information about categories of recipients.
Limit or opt out of certain sales or transfers of information.
Provide a portable copy of certain information.
Review a decision concerning a privacy request.

These rights are not absolute. We may decline or limit a request where permitted by law, including when information is needed to:

Complete a requested transaction.
Provide an active service.
Maintain legally required records.
Detect fraud.
Protect safety and security.
Exercise or defend legal claims.
Maintain opt-out records.
Comply with another lawful exception.

Before submitting a service request, you may choose not to provide your information.

After submitting a request, you may contact us and ask that we stop further sale or transfer of the request. We will apply the request to future disclosures that we control, subject to applicable exceptions.

We may not be able to retrieve information already transferred to an independently operated provider before we received and processed your request.

You may need to contact that provider directly to exercise rights concerning its records.

Promotional communications

You may:

Reply STOP to promotional text messages.
Use the unsubscribe link in promotional emails.
Contact us using the information below.

We may retain a limited suppression record to ensure that future promotional messages are not sent to an opted-out address or telephone number.

Cookies

You may control cookies through:

Browser settings.
Device privacy controls.
Available website consent tools.
Advertising-platform controls.
Browser extensions.

Blocking cookies may affect website operation.

15. How to Submit a Privacy Request

To submit a privacy request, contact us at:

Email: [PRIVACY EMAIL ADDRESS] Telephone: [BUSINESS TELEPHONE NUMBER] Mail: [LEGAL BUSINESS NAME AND MAILING ADDRESS]

Please include:

Your name.
Your email address.
Your telephone number, when relevant.
The nature of your request.
Enough information to identify the request or record involved.

We may take reasonable steps to verify your identity before fulfilling a request.

We will use information submitted in connection with a privacy request only to verify and respond to that request, maintain legally required records, and prevent fraud.

Where permitted by law, an authorized agent may submit a request on your behalf. We may request proof of the agent’s authority and verification of your identity.

Because our business may receive compensation for transferring cleaning-service inquiries to local providers, you may request that we not sell or share your personal information for future lead-generation purposes.

Submit a request through:

Email: [PRIVACY EMAIL ADDRESS]
Web form: [DO NOT SELL OR SHARE PAGE URL]
Telephone: [BUSINESS TELEPHONE NUMBER]

Use the subject line:

Do Not Sell or Share My Personal Information

Your request will apply prospectively after it is received, verified when necessary, and processed.

A do-not-sell request does not prevent us from:

Using information to fulfill a cleaning service you requested directly from us.
Disclosing information to vendors processing data on our behalf.
Maintaining records of your request.
Making disclosures required by law.
Completing a transaction you specifically requested.
Sharing information at your direction after obtaining appropriate authorization.

17. Children’s Privacy

The website and cleaning services are intended for adults.

We do not knowingly collect personal information directly from children under 13 through the website.

A parent or legal guardian who believes a child has submitted personal information may contact us and request that the information be reviewed and deleted where appropriate.

Children should not submit cleaning requests, payment information, property-access information, or provider listings.

18. Third-Party Websites and Providers

The website may link to:

Cleaning-provider websites.
Social-media platforms.
Maps.
Scheduling services.
Payment processors.
Advertisers.
Other third-party websites.

This Privacy Policy does not govern the information practices of independent third parties.

We are not responsible for another organization’s privacy policy, security, content, or handling of information. Review the applicable third-party policy before providing information directly to that organization.

19. United States Operations

Columbia SC Cleaning is intended primarily for users seeking services in Columbia, South Carolina, and surrounding communities.

Information may be processed and stored in the United States or other locations where our technology and service providers operate.

Users accessing the website from outside the United States understand that information may be transferred to and processed in jurisdictions whose privacy laws differ from those of their location.

20. Changes to This Privacy Policy

We may update this Privacy Policy to reflect:

Changes to our business model.
New website features.
New service providers.
Changes to our data practices.
Legal or regulatory developments.
Security or operational needs.

When changes are made, we will post the updated policy and revise the effective date.

Material changes will apply prospectively. We may provide additional notice where required by law.

21. Contact Us

Questions, privacy requests, and complaints may be directed to:

ColumbiaSCCleaning Co. Doing business as Columbia SC Cleaning 1807 Wadsworth Dr Cayec SC 29033 Email: info@columbiasccleaning.com Telephone: 803-470-3938 Website: ColumbiaSCCleaning.com

How this site handles your information