22 low data
Preferred Maid
No rating yet✓ Google-verified
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Residential/House CleaningCommercial/Office CleaningWindow Cleaning
Finichel Cleaning Services
Residential/House CleaningCarpet & Upholstery CleaningCommercial/Office CleaningPressure Washing & Exterior CleaningMove-In/Move-Out Cleaning
22 Google reviews
- Location
- West Columbia
- Services
- Residential/House Cleaning, Carpet & Upholstery Cleaning, Commercial/Office Cleaning
- Reviews
- 22
- Ranking
- #67 in Residential/House Cleaning
- Best for
- customers who value finished cleanliness and can afford to trial the service first
Core details are sourced from this business's Google Business Profile (checked 2026-08-17). Website-sourced details were fetched 2026-07-17.
What do customers say?
Finichel's best work earns strong praise: homes shine, and several long-term clients adore them. However, a stark divide emerges in the reviews. The other half report rushed cleaning, management who resists feedback, items broken and not disclosed, and sudden firing after disputes. Reliability is their biggest weakness.
Based on limited recent reviews, so treat this as low-confidence.
Praised for
- thorough cleaning when executed
- punctual and efficient when reliable
- long-term customer loyalty possible
Watch-outs
- defensive management, argues with complaints
- inconsistent quality and missed coverage
- poor communication and late cancellations
- property damage without disclosure
thorough-cleaningreliable-schedulingtrustworthy-staffattention-to-detailmissed-spotspoor-communicationdamaged-property
Best for: customers who value finished cleanliness and can afford to trial the service first
Think twice if: management does not handle complaints gracefully, damages occur without immediate disclosure, and cancellations happen with short notice
What stands out?
- visibly clean homes when standards met
- experienced team with long-standing clients
- serves both residential and commercial accounts
Worth knowing
- Owner Elizabeth involved in damage disputes and pricing disagreements
- Scheduling son described as rude and defensive to questions
- Office staff communicate timing to customers when crew will arrive early
- Items broken during service not always reported; customers discover damage later
- One 4,000 sq ft home reported completed in about 1 hour
- Deep cleaning and weekly recurring services both offered
What reviews say by service
- Residential/House Cleaning
- Quality ranges from exceptional shine to missed surfaces; countertops and baseboards frequently skipped by complainants
- Commercial/Office Cleaning
- No reviews specifically address commercial work
- Carpet & Upholstery Cleaning
- Not mentioned in reviews
- Pressure Washing & Exterior Cleaning
- Not mentioned in reviews
How it compares
- Rated 3.4 against a 4.76 average across the 170 residential/house cleaning businesses listed here.
- Has more Google reviews than 66% of the businesses in this directory.
How the score was calculated
How We Rank Star rating 42
Review volume 59
Review recency 46
Review sentiment 47
Profile completeness 100
Verification 30
Rating breakdown
5
12
4
1
3
0
2
1
1
8
Frequently asked questions
- Do they offer weekly recurring cleaning?
- Yes; reviews mention weekly cleaning appointments and describe staff as timely for recurring work.
- What happens if I have concerns about damage or missed work?
- Multiple reviews report that management becomes defensive when complaints are raised. One customer reported being fired as a client after disputing a damage settlement. Another noted the company refuses to cover broken items and may terminate service if you press the issue.
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