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Two Maids & A Mop

Updated 2026-07-17 · 2,466 reviewed · 269 listed · Scored from 124 Google reviews · How we rank ›

4.0(124) 67 composite score See reviews on Google ✓ Google-verified
Residential/House CleaningDeep Cleaning & Post-Construction CleanupMove-In/Move-Out CleaningCommercial/Office CleaningWindow CleaningCarpet & Upholstery Cleaning

Google-verified124 Google reviewsover 20 years in the making

Two Maids & A Mop
Services
Residential/House Cleaning, Deep Cleaning & Post-Construction Cleanup, Move-In/Move-Out Cleaning
Reviews
124

What recent reviews say

Two Maids consistently earns five-star praise for thorough work and friendly staff when service goes well, with repeat customers citing reliability and attention to detail. But a significant minority report serious gaps: crews arriving late or not at all, incomplete cleaning left unpaid for, phone calls ignored for weeks, and office manager Cassidy White declining refunds or re-services after failed appointments. The business charges before work is done, creating disputes when service quality fails.

Praised for
  • efficient and on-time service
  • thorough cleaning work
  • friendly and professional staff
  • easy scheduling
  • consistent quality for repeat customers
Watch-outs
  • late arrivals and no-shows
  • incomplete or superficial cleaning
  • poor communication and unresponsive follow-up
  • quality inconsistency between service visits
thorough-cleaningreliable-schedulingtrustworthy-stafffriendly-stafflate-arrivalno-showpoor-communicationmissed-spots
Best for: repeat residential customers with positive past experiences seeking consistent, friendly service.
Think twice if: first-time users should verify confirmed appointment time, as late arrivals and no-shows recur; unresolved complaints often meet blocked calls and delayed refund responses.

Strengths

  • flexible scheduling and texting communication system
  • named staff known for quality work (Carl, Natalie, Lexi, Dynasty, Essence)
  • open 7 days a week
  • multiple payment methods accepted

Worth knowing

  • Named staff praised for consistent work: Carl, Natalie, Lexi, Hailey, Dynasty, Essence, Celena, Seleah
  • Office manager Cassidy White mentioned in both praise and complaints regarding refund handling
  • Charges card before service is completed
  • Some customers report crew bonus perks: leaves lights off, secures home, texts arrival updates
  • Others report broken items left unreported (curtain rod) and homes left unsecured (unlocked front door, garage doors open)

What reviews say by service

Residential/House Cleaning
Experienced customers report thorough, friendly service; newer or single-visit customers often find incomplete work and poor follow-up.
Deep Cleaning & Post-Construction Cleanup
Mixed results: some praise thorough deep cleans; others find large sections untouched, bathrooms skipped, and equipment (fans, vents) ignored.
Move-In/Move-Out Cleaning
Several complaints of incomplete work, unsecured homes, and broken fixtures left unaddressed or ignored.
Commercial/Office Cleaning
Positive review noted professional work and fresh-smelling office after service.
Carpet & Upholstery Cleaning
Limited evidence; no specific review text addresses this service.
Window Cleaning
Limited evidence; no specific review text addresses this service.

How it compares

  • Rated 4 against a 4.8 average across the 147 residential/house cleaning businesses listed here.
  • Has more Google reviews than 86% of the businesses in this directory.

How we scored this

How We Rank
Star rating 42
Review volume 91
Review recency 100
Review sentiment 50
Profile completeness 75
Verification 30

Rating breakdown

5
85
4
6
3
3
2
2
1
28

Common questions

What areas do you serve?
Columbia, West Columbia, Lexington, Irmo, Chapin, Batesburg, Leesville, and Gilbert.
Are you open on weekends?
Yes; the business lists 7-day opening hours.
What payment methods do you accept?
Cash, check, Cash App, Venmo, and card payment.
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Last updated 2026-07-17