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Two Maids

Updated 2026-08-17 · 3,994 reviewed · 297 listed · Scored from 38 Google reviews · How we rank ›

3.9(38) 65 composite score See reviews on Google ✓ Google-verified
Move-In/Move-Out CleaningResidential/House CleaningCarpet & Upholstery CleaningCommercial/Office CleaningWindow CleaningEco-Friendly/Green CleaningDeep Cleaning & Post-Construction Cleanup

Google-verified38 Google reviewsover 20 years

Two Maids
Location
West Columbia
Services
Move-In/Move-Out Cleaning, Residential/House Cleaning, Carpet & Upholstery Cleaning
Reviews
38
Ranking
#45 in Move-In/Move-Out Cleaning
Best for
Customers who can request Meggan, Gracie, Natalie, or Carl by name and want online booking convenience.

Core details are sourced from this business's Google Business Profile (checked 2026-08-17). Website-sourced details were fetched 2026-07-17.

What do customers say?

Two Maids delivers inconsistent results. When the right crew shows up on time, customers report spotless homes and genuine professionalism. But several recent reviews describe incomplete move-in/move-out and deep cleans, late arrivals, homes left unlocked, and a pattern of silence when customers call with complaints. Those who receive an experienced cleaner like Meggan, Gracie, or Natalie remain loyal; others felt they paid premium prices for work worth far less.

The company's booking system earns praise, and some cleaners earn named recognition for attention to detail. However, the business struggles with accountability when things go wrong. Multiple customers report trying unsuccessfully to reach management, requests for refunds or re-cleans ignored, and at least one account of being blocked after declining a re-do. Staff experience level appears to drive outcomes more than company processes.

Praised for
  • thorough and attentive staff (when matched well)
  • pleasant and professional demeanor
  • effective deep cleaning when executed properly
  • responsive booking and scheduling
Watch-outs
  • incomplete work: missed surfaces, unstuffed areas
  • poor follow-up communication after problems
  • late arrivals and no-shows
  • inconsistent quality and crew preparation
  • unresponsive to complaints and refund requests
thorough-cleaningreliable-schedulingtrustworthy-staffattention-to-detailfriendly-staffmissed-spotslate-arrivalno-showpoor-communicationdamaged-propertyconsistent-quality
Best for: Customers who can request Meggan, Gracie, Natalie, or Carl by name and want online booking convenience.
Think twice if: You expect consistent quality across all crews or need responsive communication if something goes wrong. Recent reviews show unreturned calls and unresolved refund requests.

What stands out?

  • Online booking reported as quick and easy
  • named cleaners (Meggan, Gracie, Natalie, Carl) earn repeat customer loyalty
  • willing to accommodate custom requests like pet-specific cleaning

Worth knowing

  • Meggan, Gracie, Natalie, and Carl named as reliable and thorough by multiple repeat customers
  • customers report crew inexperience as a recurring issue in failed cleans
  • unresolved refund request of $400+ mentioned in recent review; customer asked for partial refund after deep clean fell short
  • at least one customer reported being blocked after declining a re-clean offer
  • one household reported cleaner overheard saying she 'didn't want to vacuum/mop anymore' while leaving a move-out clean incomplete
  • broken curtain rod reported in one home during cleaning

What reviews say by service

Residential/House Cleaning
Strong results when experienced cleaners attend; missed spots and dust when crews are undertrained.
Deep Cleaning & Post-Construction Cleanup
High praise for thorough work (appliances sparkling clean, unseen spaces addressed) when execution matches the premium price; complaints of incomplete work and vertical surfaces left untouched.
Move-In/Move-Out Cleaning
Several customers report incomplete work, surfaces untouched, and lack of follow-up; one home required customer to redo entire job after $450 service.
Window Cleaning
No review evidence for this service.
Carpet & Upholstery Cleaning
One customer notes crew willingness to vacuum couch regularly as an add-on; no other specific feedback.

How it compares

  • Rated 3.9 against a 4.76 average across the 170 residential/house cleaning businesses listed here.
  • Has more Google reviews than 75% of the businesses in this directory.

How the score was calculated

How We Rank
Star rating 50
Review volume 69
Review recency 100
Review sentiment 45
Profile completeness 100
Verification 30

Rating breakdown

5
28
4
0
3
0
2
0
1
10

Frequently asked questions

Can I request a specific cleaner?
Named cleaners (Meggan, Gracie, Natalie, Carl) appear frequently in 5-star reviews; requesting one by name may improve consistency.
How easy is it to book online?
Multiple reviews praise the online booking system as simple and quick, with confirmation emails and texts sent immediately.
What happens if something goes wrong?
Recent reviews report difficulty reaching the company by phone after problems. Several customers report unreturned calls and unresolved refund requests.
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Last updated 2026-08-17