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MOLLY MAID of the Midlands and Columbia

Updated 2026-08-17 · 3,994 reviewed · 297 listed · Scored from 538 Google reviews · How we rank ›

4.4(538) 75 composite score See reviews on Google ✓ Google-verified
Move-In/Move-Out CleaningResidential/House CleaningCommercial/Office CleaningEco-Friendly/Green Cleaning

Google-verified538 Google reviewssince the 1980s

MOLLY MAID of the Midlands and Columbia
Location
Elmwood Park, Columbia
Services
Move-In/Move-Out Cleaning, Residential/House Cleaning, Commercial/Office Cleaning
Reviews
538
Ranking
#39 in Move-In/Move-Out Cleaning
Best for
long-term residential customers who can request specific, praised cleaners by name

Core details are sourced from this business's Google Business Profile (checked 2026-08-17). Website-sourced details were fetched 2026-07-17.

What do customers say?

Most bookings deliver clean homes and polite staff, with several cleaners (Ashley Vick, Tristen Watson, Michelle Dowd) earning strong individual praise for attention to detail and speed. However, quality varies by crew; some customers faced unfinished jobs, surprise billing, no-shows after complaints, or refusals to refund despite acknowledged service failures. The business's policy of offering only re-cleans (not refunds) frustrates customers who flag problems early.

The company operates across multiple service areas and handles residential, move-in/move-out, and commercial work. Recent reviews note an operational relaunch with improved standards, though several complaints span the past three months, suggesting inconsistency persists. Long-term customers report satisfaction, but newer or one-time customers report higher risk of disappointment and unresolved disputes.

Praised for
  • staff professionalism and friendliness
  • thorough, detailed cleaning
  • punctual and efficient
  • named cleaners earn repeat trust
Watch-outs
  • inconsistent quality between crews
  • incomplete work and no-shows
  • poor refund policy and customer service response
  • late arrivals and billing disputes
thorough-cleaningfriendly-stafftrustworthy-staffattention-to-detailreliable-schedulingprofessional-appearancemissed-spotslate-arrivalpoor-communicationconsistent-quality
Best for: long-term residential customers who can request specific, praised cleaners by name
Think twice if: first-time or one-time bookings (move-out, move-in) carry higher risk of incomplete work and refund refusal

What stands out?

  • named cleaning teams earn individual praise for professionalism
  • established local franchise since the 1980s
  • handles move-in/move-out and commercial alongside residential

Worth knowing

  • Cleaners Ashley Vick, Tristen Watson, Michelle Dowd, Michele Dowd, Emi, Kat, and Armani named repeatedly in five-star reviews
  • Company claims recent operational relaunch with new cleaning standards and practices
  • Policy restricts refunds; re-clean offered instead
  • Multiple customers report billing disputes and charges for incomplete work

What reviews say by service

Residential/House Cleaning
Most customers praise thoroughness and efficiency; some report missed spots and inconsistent crew performance
Move-In/Move-Out Cleaning
Mixed: some praise fair pricing and quality; others report incomplete jobs, billing disputes, and refund refusals
Commercial/Office Cleaning
Limited evidence: one five-star office review praised fantastic team and results
Eco-Friendly/Green Cleaning
No review evidence

How it compares

  • Rated 4.4 against a 4.76 average across the 170 residential/house cleaning businesses listed here.
  • Has more Google reviews than 97% of the businesses in this directory.

How the score was calculated

How We Rank
Star rating 61
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
438
4
29
3
4
2
9
1
58

Frequently asked questions

Can I request a specific cleaner?
Multiple reviews name the same cleaners (Ashley Vick, Tristen Watson, Michelle Dowd) across months, suggesting consistent team assignment is possible, but no explicit policy is stated in the inputs.
What happens if I'm unhappy with the cleaning?
The business policy offers a free re-clean for missed work, but does not refund charges. Customers report this is non-negotiable per policy.
What areas does the company serve?
They serve Ballentine, Blythewood, Cayce, Chapin, Columbia, Eastover, Elgin, and Gaston, according to their website.

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Last updated 2026-08-17