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MOLLY MAID of the Midlands and Columbia

Updated 2026-07-17 · 2,466 reviewed · 269 listed · Scored from 535 Google reviews · How we rank ›

4.5(535) 81 composite score See reviews on Google ✓ Google-verified
Residential/House CleaningMove-In/Move-Out CleaningCommercial/Office CleaningWindow Cleaning

Google-verified535 Google reviewssince the 1980s

MOLLY MAID of the Midlands and Columbia
Services
Residential/House Cleaning, Move-In/Move-Out Cleaning, Commercial/Office Cleaning
Reviews
535

What recent reviews say

Most customers report smooth experiences with standout staff like Ashley Vick and Tristen Watson delivering thorough, speedy work that leaves homes fresh and visibly clean. Several name recurring technicians they trust enough to invite into their homes unsupervised.

Weaknesses emerge in crew consistency, refund policies, and crisis handling. A handful of move-out and deep-clean clients faced abandoned jobs, non-delivery of promised documentation, hour-long delays, and inflexible no-refund policies that frustrated people in time-sensitive moving situations. Operations have improved recently per one account, but crew-to-crew quality swings remain a caution.

Praised for
  • staff named Ashley and Tristen excel
  • thorough attention to detail
  • fast and efficient work
  • friendly and professional demeanor
  • move-in/move-out specialists praised
Watch-outs
  • inconsistent quality crew-to-crew
  • no-show and incomplete jobs
  • poor communication and refund disputes
  • late arrivals without notice
thorough-cleaningfriendly-stafftrustworthy-staffattention-to-detailprofessional-appearancemissed-spotslate-arrivalno-showpoor-communicationflexible-scheduling
Best for: Homeowners seeking recurring cleaning with trusted named staff; small offices needing light commercial service.
Think twice if: Those booking move-out cleans or deep-clean jobs should confirm scope in writing; refund policy is rigid and crew quality varies significantly.

Strengths

  • standout technicians (Ashley Vick, Tristen Watson, Michele Dowd)
  • rapid completion without cutting corners
  • professional crew attitude and punctuality when all goes right
  • move-in/move-out and commercial offerings

Worth knowing

  • Staff members Ashley Vick, Tristen Watson, Michele Dowd, Michelle, Kat, Armani, Emi, and Crystal specifically praised by name across reviews
  • One customer paid $1,133 for incomplete move-out job that took 7 hours yet unfinished; crew did not return and refused refund
  • One move-in cleaning priced over $300 left floors dirty, shelves dusty, and stove uncleaned; policy offers only re-clean, no refund
  • Company claims operational relaunch with new cleaning standards noted by one reviewer one month ago
  • Company claims operating since the 1980s

What reviews say by service

Residential/House Cleaning
Praised for thorough homes and fast turnaround; some crews miss baseboards, blinds, ceiling fans despite being promised
Move-In/Move-Out Cleaning
Mixed: one praised it as fair and complete; others report incomplete jobs, no-shows after completion, refused refunds, and inflexible reclean-only policy
Commercial/Office Cleaning
Office cleaning praised for transformation and professional finish
Window Cleaning
No clear review evidence; one review mentioned ceiling fans and light fixtures not touched despite being promised

How it compares

  • Rated 4.5 against a 4.8 average across the 147 residential/house cleaning businesses listed here.
  • Has more Google reviews than 96% of the businesses in this directory.

How we scored this

How We Rank
Star rating 68
Review volume 100
Review recency 100
Review sentiment 64
Profile completeness 100
Verification 30

Rating breakdown

5
436
4
29
3
4
2
9
1
57

Common questions

Do they offer move-out cleaning?
Yes, they offer move-out cleaning, though reviews show mixed results. At least one customer reported an abandoned job and refund refusal; others called the service reliable.
Can I request the same cleaner each time?
Yes. Multiple reviewers requested and received specific staff members like Ashley Vick, Tristen Watson, and Michele Dowd for recurring service.
What is the refund policy?
Company policy offers re-cleaning only, no refunds. Customers cannot negotiate partial refunds even if services are incomplete or unsatisfactory according to dispute accounts.

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Last updated 2026-07-17