44 low data
Mely's Cleaning, LLC
5.0(1)✓ Google-verified
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Residential/House CleaningCommercial/Office Cleaning
Mark's Maids
Carpet & Upholstery CleaningResidential/House CleaningMove-In/Move-Out CleaningDeep Cleaning & Post-Construction Cleanup
Google-verified74 Google reviews
- Services
- Carpet & Upholstery Cleaning, Residential/House Cleaning, Move-In/Move-Out Cleaning
- Reviews
- 74
What recent reviews say
Mark's Maids delivers consistently high-quality cleaning across residential, deep, and move-in services. Most clients report arriving home to spotless spaces and staff who care about their work. Laura, April, Tiffany, and other named technicians earn repeated praise for thoroughness and friendly service. A single major incident from eight months ago (system failure causing a no-show) stands out against 39 five-star experiences, though early scheduling flexibility and responsive communication are strengths most reviewers notice.
Staff go beyond standard scope: unclogging drains, organizing shelves, wiping cabinet tops and baseboards, washing windows inside and out, and sending photo updates. Families returning from weeks away and buyers preparing move-ins see visible peace of mind. The business has earned trust through quick-turnaround appointments and willingness to tackle filthy rentals or post-construction messes that exceed first estimates.
Praised for
- thorough attention to detail
- friendly and professional staff
- responsive to scheduling needs
- goes above and beyond
- reliable follow-up and communication
Watch-outs
- appointment system failure led to no-show
thorough-cleaningreliable-schedulingtrustworthy-staffattention-to-detailfriendly-staffresponsive-customer-serviceno-show
Best for: families needing deep cleans before move-ins and renters wanting flexible scheduling
Think twice if: booking system has historically failed to save appointments; confirm reservations by phone before arrival
Strengths
- named staff with strong track records (Laura, April, Tiffany, Emily, Kelly, Bretta)
- same-day appointment availability
- handles extreme dirt and post-move scenarios without upcharge surprises
- follow-up calls and photo updates included
Worth knowing
- Laura, April, Tiffany, Emily, Kelly, and Bretta named repeatedly across reviews as reliable technicians
- April unclogged bathtub drain as extra service
- team sends photo updates during move-out cleaning when client is out of state
- deep cleans for severely soiled rental homes (cat allergy case); windows washed inside and out, cabinets cleaned top to bottom
- same-day appointments available per customer review
- follow-up calls after service completion mentioned in multiple reviews
What reviews say by service
- Residential/House Cleaning
- staff praised for on-time arrivals, friendly demeanor, and repeat bookings for biweekly service
- Move-In/Move-Out Cleaning
- clients report homes left spotless and exceeding expectations; photos sent for out-of-state moves; one system failure caused a no-show eight months ago
- Deep Cleaning & Post-Construction Cleanup
- team handles severely soiled homes and multi-day projects; goes beyond standard scope without complaint
- Carpet & Upholstery Cleaning
- carpet shampooing mentioned as part of move-out service; limited specific detail but praised as part of bundled service
How it compares
- Rated 4.9 against a 4.77 average across the 75 carpet & upholstery cleaning businesses listed here.
- Has more Google reviews than 78% of the businesses in this directory.
How we scored this
How We Rank Star rating 91
Review volume 81
Review recency 100
Review sentiment 75
Profile completeness 75
Verification 30
Rating breakdown
5
72
4
1
3
0
2
0
1
1
Common questions
- Can I book a cleaning on short notice?
- Yes. One reviewer booked on short notice and were accommodated, and another noted same-day availability for smaller jobs.
- What happens if the home is unusually dirty?
- The team will stay longer or return the next day to finish thorough work. One reviewer's deep clean required a second day; the team came back without additional complaint.
- Do you handle move-out cleaning if there's carpet?
- Yes. Clients have used Mark's Maids for combined move-out and carpet cleaning, with photo updates provided during the process.
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Carpet & Upholstery Cleaning