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Floor Pro Cleaning & Restoration

Updated 2026-08-17 · 3,994 reviewed · 297 listed · Scored from 906 Google reviews · How we rank ›

4.9(906) 90 composite score See reviews on Google ✓ Google-verified
Carpet & Upholstery CleaningResidential/House Cleaning

Google-verified906 Google reviews

Floor Pro Cleaning & Restoration
Location
Lexington
Services
Carpet & Upholstery Cleaning, Residential/House Cleaning
Reviews
906
Ranking
#15 in Carpet & Upholstery Cleaning
Best for
families with pets and high-traffic areas; homeowners needing tough stain removal or emergency water damage response.

Core details are sourced from this business's Google Business Profile (checked 2026-08-17).

What do customers say?

Reviewers consistently praise Floor Pro for arriving on schedule, removing tough stains, and sending daily updates during jobs. Staff like Shamond, Tebow, Ernest, and Glen earn specific mentions for being friendly and professional. Two reviewers noted disappointment: one felt carpet didn't look or smell clean; another had conflict with management over a payment dispute during water damage restoration.

Strengths center on carpet stretching, upholstery stain removal, and pet odor work. Hardwood refinishing and same-day emergency response also appear. The business bends on rescheduling and names technicians in advance. One complaint points to how the office handled payment timelines, though the fieldwork stayed professional.

Praised for
  • on-time arrival and professionalism
  • stain removal results
  • friendly and courteous staff
  • responsive communication and daily updates
  • willingness to work around schedule changes
Watch-outs
  • inconsistent carpet cleaning results
  • difficulty with payment collection and dispute resolution
thorough-cleaningreliable-schedulingtrustworthy-stafffriendly-staffprofessional-appearanceresponsive-customer-serviceattention-to-detail
Best for: families with pets and high-traffic areas; homeowners needing tough stain removal or emergency water damage response.
Think twice if: payment disputes or financing concerns arose in water damage claims; one customer felt carpet didn't fully clean on a recent visit.

What stands out?

  • named technicians and photo identification sent in advance
  • daily progress updates and same-day emergency response
  • stain removal on tough household messes
  • carpet stretching and refinishing services

Worth knowing

  • Shamond, Tebow, Ernest, Glen, Alley, Jimmy, and Joshua named as technicians
  • email and phone updates sent daily during multi-day projects
  • same-day response available for emergencies
  • carpet stretching offered alongside cleaning
  • hardwood sanding and refinishing available
  • photos of technicians sent before arrival
  • dryer vent cleaning offered as add-on

What reviews say by service

Carpet & Upholstery Cleaning
removes deep stains from pets, food, blood, and household wear; one customer felt a recent cleaning didn't look or smell fully clean
Residential/House Cleaning
hardwood sanding and refinishing praised for communication and results; water damage restoration handled same-day but office payment handling created tension

How it compares

  • Rated 4.9 against a 4.74 average across the 72 carpet & upholstery cleaning businesses listed here.
  • Has more Google reviews than 99% of the businesses in this directory.

How the score was calculated

How We Rank
Star rating 93
Review volume 100
Review recency 100
Review sentiment 70
Profile completeness 100
Verification 30

Rating breakdown

5
869
4
20
3
7
2
4
1
6

Frequently asked questions

Can you respond to emergencies the same day?
Yes. A recent reviewer called for an emergency clean and was served within a few hours. Technicians also call before arrival.
Do you send photos or updates during longer jobs?
Yes. During multi-day projects like hardwood refinishing, the business sends email updates each day describing work completed and next steps, plus phone calls most days.
Can you work around schedule changes?
Yes. One reviewer rescheduled three times and noted the staff remained understanding and professional throughout.
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Last updated 2026-08-17